About the Blog

I often run into Computing or Auto Problems, and sometimes both. Sometimes it is near impossible to find solutions to the troubles I have and so when I do find a solution, I wanted to keep a record, and share it with others so that they won't have the same difficult time finding the answer as I did.

I Hope this helps and that If anyone likes this blog, will send me solutions to their more obscure problems that were difficult to find so that I can post it and build a blog full of obscure or difficult problems to solve, and plain and simple solutions posted for all to benefit.

Thanks for Checking this out!

~Wes Betenson

Saturday, August 28, 2010

Windows Live Messenger Crashes on Startup

Trouble Ticket


Type Software Platform Windows OS 7 x64

Date 15-Aug-10 Application WLM Hardware N/A

Category Crash Level Easy Time Taken 5 minutes



Description
Windows Live Messenger crashes on start of program. Error States Windows Live Messenger Failed To Start. Windows Attempts to Fix the Problem but does nothing. Windows Attempts to Report the Error with no solution. Crash is limited to a specific user on a system (Other users on a system may not experience the problem). Attempted Reinstall of WLM did not fix the problem.







Cause
Windows Live Messenger in certain obscure situations crashes due to an error linked to or caused by the Avatar of one or multiple Windows Live Passport accounts used on a specific system user account.






Solution
Delete a registry entry for each Windows Live Passport account on the affected System Users account that is linked to the Avatar for WLM Passport account. Change the Avatar on the next available login.




How To
Step 1 - Start > Run > RegEdit
Step 2 - Navigate to HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\PerPassportSettings

Step 3 - Click on the folder such as "1234567890"
Step 4 - Click on the key "UTL"
Step 5 - Delete the Key "UTL"
Step 6 - Repeat Step 3-5 for all folders within PerPassportSettings. Skip folder if UTL is not present.

Step 7 - Start Windows Live Messenger (It should start without crashing now).
Step 8 - Log in to WLM
Step 9 - Change your avatar. (Tools > Change your display picture)
Step 10 - Enjoy a working Windows Live Messenger.
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